Depending on the damage selected, the RIVAS app identifies the current best practice in terms of cleaning solutions and techniques to successfully remove stains, ensuring that the chances of successful restoration is maximised on every claim. This technology helps Rainbow SW Wales to demonstrate real savings when successfully restoring items, and provides immediate replacement settlement options should economic restoration not be possible.
The RIVAS application provides many benefits to insurance customers, these include...
- Prioritising restoration over replacement
- Independent validation by Rainbow International
- One visit, three services - Validation, Restoration & Fulfilment
- Improved customer journey
- Reduced claim duration
Detailed Carpet & Flooring Restoration Reporting
Rainbow SW Wales’ technicians receive ongoing training at our purpose built training facility. Training schedules include establishing floor covering composition, the identification of stains and successful stain removal.
A detailed report is compiled for Rainbow SW Wales’ insured clients. Much of the data captured is provided by an intelligent database built into the RIVAS application which is loaded onto each technician’s iPad.
For further information on Rainbow’s RIVAS solution please contact the RIVAS helpline at Rainbow International on 01623 675928 or email [email protected]